PeoplePACT
Principles & Process of Humane Leadership

People and their contributions are the core of any business. It is a leader’s challenge and responsibility to support their people so they can do the best job possible. The following process and principles support producing exemplary performance and extraordinary results in business.

The PACT is a process that commits both the leader and the employee to mutually beneficial goals and support in accomplishing those goals. The PACT establishes strong alignment between what the organization needs from the employee as well as what the employee wants from their work experience. This level of understanding between boss and employee can significantly reduce conflict, misunderstanding and frustration, which in turn can further enhance productivity and performance. Creating and keeping the PACT through an ongoing process of Performance Support leads to exemplary achievement.

Perspective provides an opportunity for greater alignment and insight into the strategies and needs of the business. Understanding the big picture provides a context within which everyone can create a plan for personal success that also supports the goals of the organization. Understanding how their contribution fits in is critical. Having clarity of expectations and focus, and how this aligns with organizational goals, is key to great results.

Acknowledgement is the most inexpensive and simple way to create a positive, supporting and motivating environment. Specific, sincere acknowledgement is critical to encouraging growth, and is one of the most effective ways to positively impact the performance and behavior of people. It costs nothing. People grow through strength and confidence building, so a good leader encourages this at every reasonable opportunity.

Collaboration is the art of communicating and working effectively with others to spur innovation and results. Employees typically want to feel they are making a contribution, and are more motivated to achieve if they feel included as part of the larger effort. Participating, sharing ideas and learning new skills through collaboration and mutual support encourage a desire to “give back” through high performance.

Trust is the foundation for a thriving work environment. Transparency and humane truth-telling can be the ultimate trust builder. To create a trusting environment, where people feel safe enough to take risks is the best preparation for greatness. People feel free to be most creative and productive where there are no “failures”, as long as learnings are gleaned from each experience. This is the kind of environment where high growth prevails and where people are happy, satisfied and give their best each day.